Xcel Global Panel (the “Panel”) is a market research access panel owned and operated by Market Xcel Data Matrix Pvt Ltd, a global research, insights and technology company. As a member of the Panel, you will have the opportunity to participate in market research activities including online and mobile surveys, product tests, focus groups, and more. These terms are subject to change. For more information on how we use the data you provide, please see our Privacy Policy.
These General Terms and Conditions/Terms of Use (these “Terms”) govern and apply to all of Xcel Global Panel’s applications and services, including, but not limited to, (1) any Xcel Global Panel or subpanel (individually a “Panel” and collectively the “Panels”), (2) any Panel website (individually a “Website” and collectively the “Websites”), (3) any Xcel Global Panel mobile application(s), (4) participation in any survey or study offered, provided, hosted or administered by or through Xcel Global Panel and (5) your eligibility for, and/or redemption of, rewards, incentives and prizes offered for certain actions and activities, including, but not limited to, completing surveys (collectively, the “Applications/Services”). All references in these terms to “Xcel Global Panel” include Xcel Global Panel and its parents, subsidiaries and affiliates. All references in these Terms to “us” or “we” refer to Xcel Global Panel. By registering for, accessing, using, and/or participating in, the Applications/Services, you hereby expressly agree to comply with and be bound by these Terms. Xcel Global Panel reserves the right to refuse, restrict, prohibit or reject your access to, use of, and/or participation in the Applications/Services, at any time and for any reason.
The Applications/Services are strictly for your personal, non-commercial use. You may use the Applications/Services only when and as available. The Applications/Services are only available to individuals who are eighteen (18) years of age or older. Participation on the Panel is limited to only one (1) account per person. From time to time our clients may want to survey the opinion of minors, they may only participate with parental consent, via their parent’s account. Xcel Global Panel employees are not permitted to participate in the Panel for personal use. Your participation in survey, focus group, telephone or other research (“Research”) through the Applications/Services is based on your desire to share opinions and provide feedback. Such participation in the Research is voluntary for you, without the control or direction of Xcel Global Panel, and you shall exercise independent judgment and discretion while doing so.
The Applications/Services are for personal, non-commercial use. You may use the Applications/Services only when and as available. Xcel Global Panel reserves the right to change, modify, eliminate, and/or restrict or block access to, all or any part of the Applications/Services, without notice, at any time, for any reason or no reason. Xcel Global Panel provides Panel members and non-Panel members with the opportunity to participate in surveys. Participation in surveys is voluntary. By agreeing to become a Panel member, you agree to receive invitations to participate in surveys. Additionally, Xcel Global Panel may allow Panel members to communicate with other Panel members of Xcel Global Panel. You may unsubscribe from Panel membership at any time.
You may access any Website(s) as a visitor without registering for membership with the Panel associated with the Website(s) and without providing or disclosing personal information. To register as a Panel member you will be required to provide or disclose certain personally identifiable information (“PII”) to Xcel Global Panel. Please review Xcel Global Panel’s Privacy Policy for information on Xcel Global Panel’s privacy practices. Panel members and non-Panel members are required to truthfully provide all information. Xcel Global Panel reserves the right to restrict or prohibit your use of, access to and/or participation in the Applications/Services if you provide, or Xcel Global Panel reasonably suspects that you have provided, information that is untrue, inaccurate, not current, or incomplete. Each Panel member will create his/her username and password. Panel members are solely responsible for the security of their usernames and passwords and will be solely liable and responsible for any use, whether authorized or unauthorized, of their membership accounts. Xcel Global Panel strongly recommends against the use of any personal identification ID or number, as a username or password. Please do not disclose your password to anyone else, you are responsible for keeping it safe. We will not be liable for any unauthorized use of your account, which includes unauthorized use of your email address, password and reward redemption. Panel membership is specific to the individual who registers for membership with the Panel; panel membership is not transferrable. You acknowledge that you are accessing, using and/or participating in the Applications/Services in the capacity of an independent contractor and that no agency, partnership, joint venture, employee–employer or franchisor–franchisee relationship is intended or created by this agreement.
You agree not to: (i) use spiders, robots or other automated data mining techniques to catalogue, download, store or otherwise reproduce or distribute data or content available in connection with the Applications/Services, or to manipulate the results of any survey, prize draw or contest; (ii) take any action to interfere with any Website(s) or an individual’s use of any Website, including, but not limited to, by overloading, “flooding”, “mail bombing” or “crashing” any Website; (iii) send or transmit any viruses, corrupted data or any other harmful, disruptive or destructive code, file or information, including, but not limited to, spyware; (iv) collect any personally identifiable information of or about any other user of the Applications/Services; (v) send unsolicited emails, including, but not limited to, promotions and/or advertising of products or services; (vi) open, use, or maintain more than one (1) membership account with a Panel; (vii) Forge or mask your true identity; (viii) frame a portion(s) of any Website within another website or alter the appearance of any Website; (ix) establish links from any other website to any page of, on or located within any Website or to the Applications/Services, without the prior express written permission of Xcel Global Panel; (x) post or transmit any threatening, libellous, defamatory, obscene, pornographic, lewd, scandalous or inflammatory material or content or any material or content that could otherwise violate Applicable Laws (as defined herein); (xi) engage in any fraudulent activity, including, but not limited to, speeding through surveys, taking the same survey more than once, masking or forging your identity, submitting false information during the registration process, submitting false or untrue survey data, redeeming or attempting to redeem rewards, prizes and/or incentives through false or fraudulent means, and tampering with surveys; (xii) reverse engineer any aspect of the Applications/Services or do any act or take any action that might reveal or disclose the source code, or bypass or circumvent measurers or controls utilized to prohibit, restrict or limit access to any webpage, content or code, except as expressly permitted by Applicable Laws; (xiii) engage in any criminal or illegal act(s); (xiv) use Restricted Content (as defined herein) in violation or breach of these Terms; or (xv) encourage and/or advise any individual, including, but not limited to, any Xcel Global Panel employee, to commit any act(s) prohibited hereunder. You acknowledge and agree that you will fully cooperate with Xcel Global Panel on all legal disclosure request(s) (e.g. court order or subpoena). To protect against unauthorized use of Applications/Services, Xcel Global Panel has engaged and from time to time will engage certain other third-party ID verification service providers as available and specific to different regions. In connection with your use of the Applications/Services, you may be asked to verify your identity through our third-party ID verification service provider's platform. In all cases, such service providers shall be subject to appropriate agreements concerning data processing, confidentiality, etc.
In connection with your use of, access to and/or participation in the Applications/Services, you may have the opportunity to review or access confidential and proprietary information, materials, products and content (“Restricted Content”) belonging to Xcel Global Panel and/or Xcel Global Panel’s clients, partners and/or licensors. Restricted Content is and shall remain the sole and exclusive property of the owner of the Restricted Content. In no event shall you obtain or receive any right, title and/or interest in or to any Restricted Content. You agree to protect the confidentiality and secrecy of the Restricted Content and you agree not to modify, copy, reproduce, republish, display, transmit, distribute, reverse engineer, create derivative works of, decompile or otherwise use, alter or transfer Restricted Content without the prior express written consent of Xcel Global Panel. You acknowledge and agree that Restricted Content may be subject to, and protected by, intellectual property laws, regulations and codes. You further acknowledge and agree that if you breach or otherwise violate the restrictions, limitations and prohibitions contained in this Section, in addition to any other rights or remedies available to Xcel Global Panel, Xcel Global Panel reserves the right to terminate, prohibit or restrict your use of, access to and/or participation in the Applications/Services.
You are solely liable and responsible for all content, materials, information and comments you use, upload, post or submit in connection with the Applications/Services (“User Content”). You are solely responsible for all third-party approvals, consents and/or authorizations required for User Content. If you submit User Content, the User Content may become publicly available and may be shared with third parties including, but not limited to, Xcel Global Panel’s clients, clients of Xcel Global Panel’s clients, and third-party service providers. User Content should only include audio, video, images or the likeness of the individual submitting the User Content and should not contain copyrighted or trademarked content or material of any third party. User Content should not include audio, video, images, or the likeness of anyone other than the user. You will not receive compensation for any User Content. If you would like information about the identity of the sponsor of a survey in which you submit photos or videos, please contact Xcel Global Panel as outlined in Xcel Global Panel’s Privacy Policy. To identify the specific survey, you will need to provide Xcel Global Panel with your email address and information on the specific survey (e.g., survey number, survey topic or subject matter, date you completed the survey, etc.). By using, uploading, posting or submitting User Content in connection with the Applications/Services, you hereby grant to Xcel Global Panel a perpetual, irrevocable, unlimited, transferrable, sub-licensable, worldwide, royalty-free, right and license to edit, copy, transmit, publish, display, create derivative works of, reproduce, modify, distribute and otherwise use, modify or distribute your User Content in any manner, without compensation or notice. You are solely responsible for User Content. Xcel Global Panel does not and cannot review all User Content and Xcel Global Panel is not responsible for User Content. Xcel Global Panel reserves the right to delete, move or edit User Content that is, in Xcel Global Panel’s sole discretion, deemed to: (i) violate these Terms, (ii) violate copyright or trademark laws, or (iii) be abusive, defamatory, obscene or otherwise unacceptable.
Points have a validity period as per the program’s terms. If not redeemed within the specified timeframe, they will expire and cannot be reinstated.
Panel members agree to notify Xcel Global Panel promptly of any changes in or to the information contained in their member profile. Panel members agree to review and update their membership profiles as necessary but no less frequently than once every six (6) months. A Panel member may update, correct and/or delete information contained in his or her membership profile by: (i) accessing his or her Panel membership account; or (ii) sending an email to the appropriate Panel member services team for the appropriate Panel.
Panel members may opt-out from using the Applications/Services (including, without limitation, from receiving newsletters or communications), at any time, by: (i) following the unsubscribe procedures described on the applicable Website(s) or contained in any email received from Xcel Global Panel; or (ii) sending an email to the Panel member services team. Xcel Global Panel shall use reasonable efforts to read and respond to each email request within a reasonable period after receipt. Upon termination, a Panel member’s contact information will be removed from any further communication or contact lists. Please allow a few days for the complete removal of contact information from Xcel Global Panel’s communication or contact lists for the applicable Panel; during which period the member may receive communications which were created or compiled before termination. Please see Xcel Global Panel’s Privacy Policy for information on how Xcel Global Panel handles information and data following an unsubscribe, termination or opt-out request (“Xcel Global Panel’s Privacy Policy”).
In connection with your use of the Applications/Services, you may be able to link or connect voluntarily to websites maintained and/or operated by third parties (“Third Party Websites”). Xcel Global Panel does not endorse any Third Party Website nor any products, services and/or opportunities advertised, offered and/or sold by, through or in connection with any Third Party Website (“Third Party Information”). Xcel Global Panel does not make any representations or warranties regarding Third Party Websites and/or Third Party Information. Please carefully review all policies and terms applicable to Third Party Websites and Third Party Information.
All communications (excluding personal information) and User Content submitted or transmitted by you to Xcel Global Panel, by electronic mail or otherwise, shall be treated as non-confidential and non-proprietary information, unless specifically indicated by you either before, or contemporaneously with, the submission or transmission of such communications and User Content. You agree that any such communications and User Content may be used by Xcel Global Panel for any legal reason.
THE APPLICATIONS/SERVICES, INCLUDING ALL INFORMATION, SURVEYS, CONTENT, MATERIAL, COMMENTARY AND APPLICATIONS/SERVICES MADE AVAILABLE ON OR THROUGH THE APPLICATIONS/SERVICES, ARE PROVIDED “AS IS”. XCEL GLOBAL PANEL DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER IN CONNECTION WITH ANY INFORMATION, CONTENT, MATERIAL, COMMENTARY, SURVEYS, PRODUCTS OR SERVICES MADE AVAILABLE ON OR THROUGH THE APPLICATIONS/SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY USER CONTENT. FURTHER, Xcel Global Panel HEREBY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE. XCEL GLOBAL PANEL DOES NOT WARRANT THAT THE TOOLS, TECHNOLOGY OR FUNCTIONS CONTAINED IN THE APPLICATIONS/SERVICES OR ANY CONTENT, MATERIAL, COMMENTARY, INFORMATION AND/OR SERVICES CONTAINED THEREIN, WILL BE UNINTERRUPTED OR ERROR FREE, THAT DEFECTS WILL BE CORRECTED, THAT THE SYSTEMS OR THE SERVER(S) THAT SUPPORT THE APPLICATIONS/SERVICES AND MAKE THE APPLICATIONS/SERVICES AVAILABLE WILL BE CORRECTED OR THAT THE APPLICATIONS/SERVICES AND/OR THE SYSTEMS AND/OR THE SERVER(S) THAT SUPPORT THE APPLICATIONS/SERVICES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. XCEL GLOBAL PANEL DOES NOT PROVIDE ACCESS OR CONNECTION TO THE INTERNET AND IS NOT AND SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACTIONS OR OMISSIONS OF THIRD PARTIES THAT INTERFERE WITH, LIMIT, RESTRICT OR PREVENT ACCESS OR CONNECTION TO, OR USE OF, THE APPLICATIONS/SERVICES.
Xcel Global Panel hereby reserves the right, in Xcel Global Panel’s sole discretion, to make changes to these Terms. Xcel Global Panel encourages you to review these Terms on an ongoing basis. Xcel Global Panel will obtain your consent prior to changes that are of such nature that consent is needed or required. For changes that do not require consent, your continued use of, access to, and/or participation in the Applications/Services does and will constitute your acceptance of these Terms as amended.
You agree to indemnify, defend and hold harmless Xcel Global Panel and its parent, affiliated and subsidiary companies and its respective members, managers, shareholders, directors, officers, employees and agents from and against any and all claims, liabilities, losses, judgments, awards, fines, penalties and costs and/or expenses of any kind, including, but not limited to, reasonable attorneys’ fees and court costs, arising out of, resulting from or caused, either directly or indirectly, by: (i) your breach or violation of these Terms; and/or (ii) your use of, participation in, and/or access to the Applications/Services
EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAWS, YOU ACKNOWLEDGE AND AGREE THAT IN NO EVENT WILL Xcel Global Panel BE LIABLE OR OTHERWISE RESPONSIBLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL AND/OR PUNITIVE DAMAGES, FOR ANY REASON(S) OR FOR ANY CAUSE(S), REGARDLESS OF WHETHER XCEL GLOBAL PANEL IS INFORMED OF THE POSSIBILITY THAT SUCH DAMAGES MAY EXIST. ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE USE OF THE APPLICATIONS/SERVICES AND/OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE.
You acknowledge and agree that you will comply with all applicable international, national, Federal, state and/or local laws, codes, regulations, rules and/or requirements (“Applicable Laws”) regarding your use of, participation, in, and/or access to the Applications/Services.
Either party may terminate your membership with a Panel at any time, with or without cause, for any reason or no reason, and without liability for the termination. In addition to any and all other available remedies, Xcel Global Panel may, without notice, suspend and/or terminate your use of, access to, and/or participation in the Applications/Services if you are in breach or violation of these Terms. If Xcel Global Panel terminates your membership due to your breach or violation of these Terms: (i) you forfeit all rights, title and interest in and/or to all unredeemed rewards, incentives and/or prizes, effective immediately upon termination; (ii) your membership will immediately be cancelled; and (iii) your access to, participation in and use of the Applications/Services (including, but not limited to, participation in survey projects) will immediately cease. If a non-Panel member breaches or otherwise violates these Terms, such non-Panel member hereby agrees that: (a) all rights, title and interest in and/or to all unredeemed rewards, incentives and/or prizes (if any), shall be forfeited effective immediately upon termination; and (b) access to, use of, and participation in the Applications/Services will immediately cease. In addition, Xcel Global Panel reserves the right to de-activate your Panel membership account: (a) if your membership account does not remain Active (as defined herein); (b) if Xcel Global Panel receives a hard bounce or delivery failure notice in regards to email communications sent by Xcel Global Panel to your email account; or (c) if Xcel Global Panel receives a “mailbox full” reply notice three (3) times in regards to email communications sent by Xcel Global Panel to your email account. For the purpose of these Terms, “Active” means that you: (i) participate in a survey at least once every six (6) months; or (ii) update your profile or member information at least once every six (6) months. In the event of deactivation, termination by you or termination by Xcel Global Panel (other than for your breach or violation of these Terms), Xcel Global Panel shall maintain a record of the posted, unredeemed rewards, incentives and/or prizes and, subject to the applicable minimum redemption thresholds, shall allow you to redeem such rewards, incentives and/or prizes for a period of thirty (30) days following the effective date of termination or deactivation of your account. Termination or deactivation of your membership will not delete or remove any application(s).
Except as otherwise set forth herein or as required by Applicable Laws, all notices to be sent or provided to Xcel Global Panel should:
Except as otherwise required by Applicable Laws, you agree that Xcel Global Panel may provide notices to you:
All questions regarding these Terms and all legal notices should be sent, under Section 20.A. of these Terms, to:
Xcel Global Panel,
17, Okhla Phase III
New Delhi 110020
Via email to: support@xcelglobalpanel.com
If any term or provision of these Terms shall be held or declared to be invalid or unenforceable for any reason by any court of competent jurisdiction, such term or provision shall be deemed null and void and shall not affect the application and/or interpretation of these Terms. The remaining terms or provisions of these Terms shall continue in full force and effect as if the invalid or unenforceable term or provision was not a part of these Terms.
All claims and disputes (excluding claims for injunctive or other equitable relief as set forth below) in connection with these Terms, the use of any product or service provided by Xcel Global Panel, or related to the processing of personal data, that cannot be resolved informally, shall be settled by binding arbitration on an individual basis under the terms of the Arbitration and Conciliation Act 1996. Unless otherwise agreed, all arbitration proceedings will be conducted in English. This Arbitration Agreement applies to you and Xcel Global Panel, along with any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms.
Before either party seeks arbitration, a written Notice of Dispute (“Notice”) must be sent, detailing the nature and basis of the claim or dispute, and the requested relief. The Notice to Xcel Global Panel should be sent to its India office or legal representative. After the Notice is received, you and Xcel Global Panel may attempt to resolve the claim or dispute informally. If the dispute is not resolved within thirty (30) days after receipt of the Notice, either party may begin arbitration proceedings. The amount of any settlement offer may not be disclosed to the arbitrator until after the arbitrator determines the award, if any.
Arbitration shall be conducted through an established alternative dispute resolution provider (ADR Provider) in India, such as the Indian Council of Arbitration (ICA) or a similar recognized body. If the selected ADR Provider is not available, the parties shall agree to choose an alternative provider. The rules of the ADR Provider will govern all aspects of the arbitration process, unless those rules conflict with these Terms. The arbitration shall be conducted by a single, neutral arbitrator.
If you or Xcel Global Panel pursue arbitration, it must be initiated within the applicable statute of limitations or any deadlines specified by the ADR Provider's rules for the pertinent claim.
The arbitrator will decide the rights and liabilities of both parties, and the dispute will not be consolidated with other matters or cases. The arbitrator may award monetary damages or non-monetary relief as permitted by applicable Indian laws, the ADR Provider's rules, and the Terms. The arbitrator will issue a written decision with the essential findings, and the decision will be final and binding on both parties.
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement. Arbitration procedures are typically more limited, more efficient and less costly than rules applicable in a court and are subject to very limited review by a court. In the event that any litigation should arise between you and Xcel Global Panel in any state or court of law in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE COMPANY WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge.
ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS, AND CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.
All aspects of the arbitration proceeding, including but not limited to the award of the arbitrator and compliance therewith, shall be strictly confidential. The parties agree to maintain confidentiality unless otherwise required by law. This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief. If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable with regards to any particular subject matter by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect about such specific subject matter and shall be severed and the remainder of the Agreement shall continue in full force and effect.
Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of this Arbitration Agreement.
This Arbitration Agreement will survive the termination of your relationship with Xcel Global Panel.
Notwithstanding the foregoing, either you or Xcel Global Panel may bring an individual action in small claims court.
Notwithstanding the foregoing, either party may seek emergency equitable relief before a state or court of law in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement.
These Terms and your access to, use of, or participation in the Applications/Services shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles that might result in the application of the laws of another jurisdiction. All claims or disputes arising in connection with these Terms and/or your access to, use of, or participation in the Applications/Services shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
The headings contained in these Terms are for reference only and shall not affect the interpretation and/or application of these Terms. Xcel Global Panel’s failure to enforce a breach by you of these Terms shall not waive or release you from such breach and shall not waive, release or prevent Xcel Global Panel from enforcing any subsequent breach by you of these Terms. These Terms and any rules, terms or policies referenced herein or incorporated herein, and any Panel-specific requirements, represent the entire understanding and agreement between Xcel Global Panel and you concerning the subject matter hereof.
We at Xcel Global Panel want you to understand what information we collect, and how we use and share it. This Privacy Policy describes how Market Xcel Data Matrix Pvt Ltd. ("we," "us," or "our") collects, uses, and shares personal information when you use our website/application hereinafter referred to as the "Service". We offer you an option to join a panel, participate in surveys conducted by us or third parties (both as a panel member and a non-panel member), access panel-related websites and applications, and earn rewards and incentives. This privacy policy describes how we will make use of your information in the context of Xcel Global Panel website and Xcel Global Panel’s marketing, sales and advertising practices. Your use of the Application/Services is completely voluntary and therefore our processing of your PII in connection with the Application/Services and this Privacy Policy is with your consent. Surveys administered by third parties and the data collected in connection therewith are not subject to this Privacy Policy. Registration with, use of, and access to our Services is subject to Terms and Conditions
When you register/use our website or contact us for support or other offerings, we collect information that identifies you i.e. personally identifiable information ("PII") from research participants during and after registration with a panel, including, without limitation, during participation in a survey and in connection with the receipt and redemption of rewards and incentives and/or during the Application/Services registration and download process.
In addition to the collection of Personally identifiable information mentioned above, during and after the registration process, we may ask you to voluntarily provide or disclose Sensitive Data. "Sensitive Data" means PII that discloses or reveals health and medical conditions, sexual orientation or sexual life, political opinions/views, race/ethnic origin, religious and philosophical beliefs and trade-union membership. Sensitive Data is used to target survey opportunities to you and as otherwise set forth in this Privacy Policy.
The Application/Services will ask for your permission to access geo-location information from your device, which may be collected at any time, whether the Application/Services is in use or not. Additionally, your location information may be shared with third-party clients to illustrate specific location and traffic patterns among Application/Services participants. We may also share your geo-location data with third-party vendors to create surveys for market research and other research based on aggregated location patterns. Geo-location data may also be used by ad networks to provide you with location-based advertising. If you no longer wish to share your geo-location data through your device, please change the privacy settings in your device for the Application/Services.
The Application/Services may automatically gather and store certain information, including, without limitation, data available from your web browser.
Digital fingerprinting assigns a unique identifier to your device based on the device's technical settings, characteristics, and IP Address. We use digital fingerprinting technology for quality control and validation purposes and fraud detection and/or prevention, including, without limitation, identifying duplicate or fraudulent respondents. We may utilize digital fingerprinting, either directly or through a third-party vendor, with your consent when required by applicable law
Watermarking involves placing a technology or file on your device to identify that it has previously been used to register with or access the Application/Services or the Services. We may engage in watermarking activities directly or through a third-party vendor with your consent where required by applicable law.
You may voluntarily submit, upload or transmit content or material, including, without limitation, photos, videos, and/or any other similar or related content or material when completing surveys.
Our Application/Services also automatically gather certain information, including details about your device and its capabilities. This may include, but is not limited to, the operating system, other applications on your device, IP address, network provider, device type, time zone, network status, browser type, browser identifier, unique device identification number (such as analytics or advertising identifiers), network provider user ID (a unique number assigned by your network provider), Media Access Control (MAC) address, International Mobile Equipment Identity, location, and other data that may be used to uniquely identify your device, either alone or in combination.
Xcel Global uses the information we collect about you for the following purposes:
Information about our customers is an important part of our business. We share customer’s personal information only as described as in this Privacy Notice. We employ other companies to perform functions on our behalf. Examples include response to an enquiry raised for services, sending postal mail and email, analysing data and providing marketing assistance. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes.
We work hard to protect your personal information. We employ administrative, technical and physical security controls where appropriate, such as encryption and appropriate contractual confidentiality to protect your information.
Do Not Track ("DNT") is a preference in your browser that you can set to notify us that you do not want the websites to collect certain information about you. If you object to our practices with regard to DNT signals, you may opt out from participation or use.
We employ third-party services for the purpose of storing the personal information that we may collect from our customers.
When provided for by applicable law, you have the right to ask us for a copy of your personal information; to correct, delete or restrict processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent. You can exercise the following rights:
You have a right to opt out from future “sales” or “sharing” of personal information. CCPA requires us to describe the categories of personal information we sell to or share with third parties and how to opt out of future sales or sharing. The CCPA defines personal information to include internet or other electronic network activity information which includes identifiers.
You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information such as a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing.
You have a right to request correction of inaccurate personal information.
You also have a right to request that we delete personal information under certain circumstances, subject to certain exceptions.
You may designate an authorized agent to exercise some of your rights; however, in order to help protect the security of your personal information, the authorized agent must follow the same authentication procedures that are required if you exercise your rights without using an agent. We will verify requests made through authorized agents to help ensure the safety of your account and to comply with our policies and procedures.
You have a right to not be discriminated against for exercising your rights set out in the CCPA.
You have a right to receive notice of our practices at or before the collection of personal information.
You have a right to limit the use of sensitive personal information by exercising your rights set out in the CCPA.
You have the right to exercise the rights listed above in our Privacy Policy free of charge or penalty, but we may limit the number of requests you make or charge reasonable fees as legally permitted. To exercise any of these rights, you can get in touch with us - or our data protection officer - using the details set out below.
You have a right to opt out from future “sales” or “sharing” of personal information. CCPA requires us to describe the categories of personal information we sell to or share with third parties and how to opt out of future sales or sharing. The CCPA defines personal information to include internet or other electronic network activity information which includes identifiers.
You have a right to request that we disclose to you the personal information we have collected about you. You also have a right to request additional information about our collection, use, disclosure, or sale of such personal information such as a list of the categories of personal information collected about you, and other related information such as the source of the information, categories of information shared or sold to third parties, and the purpose for such sharing.
You have a right to request correction of inaccurate personal information.
You also have a right to request that we delete personal information under certain circumstances, subject to certain exceptions.
You may designate an authorized agent to exercise some of your rights; however, in order to help protect the security of your personal information, the authorized agent must follow the same authentication procedures that are required if you exercise your rights without using an agent. We will verify requests made through authorized agents to help ensure the safety of your account and to comply with our policies and procedures.
You have a right to not be discriminated against for exercising your rights set out in the CCPA.
You have a right to receive notice of our practices at or before the collection of personal information.
You have a right to limit the use of sensitive personal information by exercising your rights set out in the CCPA.
Xcel Global Panel will retain your personal data up to the period it is necessary to fulfil the service that you have requested, comply with any laws or regulations, resolve disputes, and enforce our agreements. Xcel Global Panel may retain your data up to six months from the date of completion of services for a legitimate business interest where the business benefit is not outweighed by your personal rights and freedoms.
Xcel Global Panel Services are not intended for minors under the age of 16. If you are under 16, you may use our Services only with the involvement of a parent or guardian. We do not knowingly collect personal information from children under the age of 13 without the consent of the child's parent or guardian.
We may update this Privacy Policy periodically. The date of the latest revision will be indicated at the top.
If you have questions or concerns about this Privacy Policy, please feel free to contact us at dpo@market-xcel.com