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Frequently Asked Questions
Answers about Xcel Global Panel services, panels, quality standards, and working with our team.
Xcel Global Panel is a proprietary global research panel under the Market Xcel umbrella. We provide verified B2C, B2B, and healthcare respondents across 80+ countries, with rigorous quality controls and hybrid online/CATI capabilities.
We offer three core panel types: B2C consumer panels with deep profiling; B2B professional and decision-maker panels across 20+ industries; and healthcare panels covering patients, caregivers, and HCPs across 50+ therapeutic areas.
We maintain 28M+ verified panelists across 80+ countries, with regional quality oversight in North America, Europe, APAC, LATAM, MENA, and Sub-Saharan Africa. Our infrastructure includes 300+ CATI workstations for hard-to-reach segments.
Every respondent passes a 24-point verification protocol. We use real-time platform security (VPN, geo-fencing, bot detection, fingerprinting) plus integrated tools including Research Defender, Verisoul, FaceMatch, and Sentry (CloudResearch) for fraud scoring and behavioral quality.
We are aligned with ESOMAR principles, ISO 20252 for market research, ISO 27001 for information security, and GDPR/CCPA requirements. Our operations reflect ethical research conduct and responsible data stewardship.
Use our contact form at /contact or email info@xcelglobalpanel.com. Share your audience, incidence, geography, methodology, and timeline — our panel specialists typically respond within one business day.
We support online surveys, hybrid online/CATI, PII-based identity-anchored studies, and moderated online communities. Low-incidence B2B and healthcare targets are a core strength.
Yes. Healthcare recruitment and fieldwork follow GDPR, HIPAA-aligned processes, and international MR ethics standards, with condition-specific screening and medical validation where required.
For standard consumer studies we often deliver feasibility within 24 hours. Complex B2B or healthcare targets may require additional scoping; we will confirm timelines during consultation.
Yes. Panel books for B2C, B2B, and Healthcare audiences are available from the homepage panels section and About Us page. If a file is temporarily unavailable, contact us and we will send the latest overview directly.
We do not sell personal information. Survey responses are provided to clients in de-identified form unless you explicitly authorize otherwise. See our Privacy Policy for full details.
Consumer panelists can register through our partner panel site at https://xcelviewpoint.com/ — separate from client services on this site.
Still have questions?
Our panel specialists can walk you through feasibility, pricing, and methodology for your next study.